Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms", "Terms of Service") constitute a legally binding agreement between you ("User", "you", or "your") and Fleetiqo ("Company", "we", "us", or "our") concerning your access to and use of the Fleetiqo website (https://fleetiqo.com) and mobile application (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

YOU MUST BE AT LEAST 18 YEARS OLD TO USE THIS SERVICE.

2. End User License Agreement (EULA) for Mobile App

If you access the Service through our mobile application available on the Apple App Store, your use is also governed by Apple's Licensed Application End User License Agreement (Standard EULA).

2.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Download, install, and use the mobile application on devices that you own or control
• Access and use the Service for your personal or internal business purposes

2.2 License Restrictions

You agree NOT to:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Rent, lease, lend, sell, redistribute, or sublicense the Service
• Remove, alter, or obscure any proprietary notices
• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to the Service or related systems

3. Service Description

Fleetiqo provides fleet management software that enables users to:

• Track and manage vehicle fleets
• Monitor vehicle maintenance and expenses
• Manage rental operations and bookings
• Generate financial reports and analytics
• Store vehicle documents and records
• Collaborate with co-hosts and team members

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Be at least 18 years of age
• Be legally capable of entering into binding contracts
• Not be prohibited from using the Service under applicable law

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 One Account Per User

You may only create one account. Creating multiple accounts may result in termination of all your accounts.

5. Subscription and Payment Terms

5.1 Subscription Plans

Monthly Subscription: $49.00 per month

• Billed monthly on a recurring basis
• Auto-renewable subscription
• Includes access to all features and services
• Unlimited vehicles and data storage

5.2 Free Trial

New users who sign up on the web may be eligible for a 14-day free trial. A subscription started through the Apple App Store instead uses Apple's own introductory offer, currently 3 days, and eligibility for it is determined by Apple. After the trial period:

• Your subscription will automatically begin
• You will be charged the monthly subscription fee
• You can cancel anytime during the trial without charge

5.3 Payment Processing

• Website subscription payments are handled by our Merchant of Record, Polar Software Inc. ("Polar", polar.sh) — see section 5.7. Apple In-App Purchases are processed by Apple; certain other charges may be processed through Stripe.
• For mobile app subscriptions, payment is charged to your Apple ID
• You authorize us (and our Merchant of Record) to charge your payment method on a recurring basis
• All fees are in U.S. Dollars (USD) unless otherwise stated

5.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee.

5.5 Price Changes

We may change subscription prices with 30 days' advance notice. Price changes will apply to subsequent billing periods after notice is provided.

5.6 Taxes

Displayed fees are exclusive of applicable taxes. For website subscriptions sold through our Merchant of Record (section 5.7), Polar calculates, collects, and remits any applicable sales tax or VAT at checkout; the tax amount is shown before you pay. For Apple In-App Purchases, taxes are handled by Apple. Where tax is not collected at checkout, you are responsible for any applicable taxes.

5.7 Merchant of Record

Website subscriptions are sold through Polar Software Inc.("Polar"), which acts as the Merchant of Record for those transactions. This means Polar — not Fleetiqo — is the seller of record: Polar processes your payment, handles billing and payment method details, collects and remits applicable taxes, and issues your receipt. The charge on your card or bank statement may appear as Polar(or "Polar* Fleetiqo") rather than Fleetiqo. Polar's handling of your payment information is governed by Polar's own terms and privacy policy in addition to ours. Fleetiqo remains responsible for providing the Service itself and for customer support.

6. Cancellation and Refunds

6.1 Cancellation

You may cancel your subscription at any time:

• Through your account settings on our website
• Through your Apple ID subscription settings (for mobile app)
• By contacting our support team at support@fleetiqo.com

Cancellation takes effect at the end of your current billing period. You will retain access until that date.

6.2 Refund Policy

You may request a refund for any monthly subscription charge within 7 days of the charge date. Refunds are prorated based on the days remaining in that billing period from the date your request is received.

Full terms, eligibility, mandatory consumer-law rights (EU/UK withdrawal, Brazil Art. 49, Apple/Google IAP), and the request procedure are described in our Refund Policy, which is incorporated into these Terms by reference.

To request a refund, email support@fleetiqo.com from the email address on your account with the date of the charge. We respond within 5 business days.

7. User Content and Data

7.1 Your Content

You retain all rights to the data and content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited license to store, process, and display your User Content to provide the Service to you.

7.2 Prohibited Content

You may not upload content that:

• Violates any law or regulation
• Infringes intellectual property rights
• Contains malware or harmful code
• Is defamatory, obscene, or offensive
• Violates privacy rights of others

8. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You agree NOT to:

• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to the Service
• Interfere with or disrupt the Service
• Use automated systems to access the Service without permission
• Impersonate any person or entity
• Resell or redistribute the Service

9. Intellectual Property Rights

The Service, including all content, features, and functionality, is owned by Fleetiqo and protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

"Fleetiqo" and related logos are trademarks of Fleetiqo. You may not use our trademarks without prior written permission.

10. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, available at https://fleetiqo.com/privacy.

We collect, use, and protect your personal data as described in the Privacy Policy. By using the Service, you consent to such collection and use.

11. Disclaimers and Warranties

12. Limitation of Liability

13. Governing Law

For users in the United States, these Terms shall be governed by the laws of the State of Delaware (without regard to its conflict-of-laws rules).

For users in the European Union, these Terms shall be governed by the laws of your country of residence.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and sending an email to your registered email address.

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. DMCA / Copyright Infringement

Fleetiqo respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). To report material accessible through the Service that you believe infringes your copyright, send a notice meeting the requirements of § 512(c)(3) to our designated agent:

• Designated DMCA agent: Fleetiqo, LLC — Legal
• Email: dmca@fleetiqo.com
• Subject line: DMCA Takedown Notice

We respond to valid notices by removing the material and notifying the user who posted it. Counter-notifications can be submitted by replying to that notification, including the items listed in § 512(g)(3). We reserve the right to terminate accounts of repeat infringers in accordance with § 512(i).

Misrepresentations in a takedown notice (including false claims of ownership) are actionable under § 512(f) and may result in liability for damages, including costs and attorneys' fees.

16. Dispute Resolution & Arbitration

READ CAREFULLY — THIS SECTION AFFECTS YOUR LEGAL RIGHTS. IT INCLUDES AN ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by emailing legal@fleetiqo.com with a description of the dispute, the relief sought, and your contact information. We will attempt to resolve the issue within 60 days of receipt.

Binding arbitration (US users). If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Wilmington, Delaware (or another mutually-agreed location convenient to the consumer). Judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement does not preclude either party from seeking injunctive relief for intellectual-property violations in court.

Class-action waiver. You agree that disputes will be resolved on an individual basis only. You waive any right to participate as a plaintiff or class member in a class action, consolidated action, or representative proceeding. The arbitrator may not consolidate claims and may not preside over a representative or class proceeding.

30-day opt-out. You may opt out of this Arbitration Agreement by sending written notice to legal@fleetiqo.com within 30 days of first accepting these Terms. The notice must include your name, address, and the words "Arbitration Opt-Out".

EU / UK users. The arbitration and class-waiver provisions above do not apply to consumers resident in the EU/EEA or the UK to the extent they conflict with mandatory local consumer-protection law. Those users may bring claims in the courts of their country of residence.

17. Modification of these Terms

We may amend these Terms from time to time. Material changes — defined as anything affecting fees, scope of license, dispute resolution, or limitation of liability — will be notified at least 30 days before taking effect, by:

• Email to the address on your account, and
• An in-product banner on first login during the notice period.

If you don't agree to a material change, you may cancel your subscription before the effective date and we'll refund any prepaid fees covering the period after the change took effect. Continued use after the effective date constitutes acceptance.

18. Age Requirements & Parental Consent

The Service is intended for users at least 18 years old. We do not knowingly collect personal information from children under 13 (in the US, COPPA) or under 16 (in the EU/EEA/UK, GDPR). If we discover that an account was created by someone under the minimum age, we will delete the account and any associated personal data without notice.

If you are a parent or guardian and believe a child under your care has provided personal data to us, email privacy@fleetiqo.com and we will delete the data promptly.

19. Service Availability & Changes

We do not warrant that the Service will be uninterrupted, error-free, or available at any specific time. We may add, modify, or remove features at our discretion. Material reductions in functionality (removing or substantially limiting a paid feature) will be communicated under the modification-notice procedure in Section 17. Current service status is published at /status.

Scheduled maintenance is announced in-product at least 24 hours in advance where practicable. Emergency maintenance to address security vulnerabilities may occur without prior notice.

20. Use of the Service — supplemental tool only

Fleetiqo is a supplemental tool intended to assist hosts and fleet operators with day-to-day operations — bookkeeping, vehicle tracking, importing Turo email notifications, organising rental data, and similar. It is not, and is not intended as, a replacementfor Turo, any other rental marketplace, your accounting software, your tax advisor, your insurance provider, or your fleet's system of record.

You agree that:

• You will independently verify any data the Service displays before relying on it for financial reporting, tax filings, insurance claims, dispute resolution, or operational decisions.
• Software bugs, sync delays, network issues, third-party API outages, and miscategorised email parses can and do happen. You bear the risk that any resulting inaccuracy could affect your operations, revenue, or compliance obligations.
• We are not liable for lost time, lost profit, lost bookings, missed cancellations, or any consequential, incidental, special, exemplary, or punitive damages arising from your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

The cap on direct damages in Section 12 (Limitation of Liability) continues to apply alongside this Section.

21. No affiliation with third-party brands

Fleetiqo is an independent product. We are not affiliated with, endorsed by, sponsored by, or in partnership with Turo, Inc., Tesla, Inc., Hostinger, Stripe, Polar Software Inc., Google, Microsoft, Apple, or any other third-party brand, service, or trademark referenced anywhere on our website, in our marketing, or within the Service itself.

Where third-party names, logos, or trademarks appear in Fleetiqo (for example, the Turo logo on the Turo-sync setup screen, or the Polar or Stripe name on checkout pages), they appear solely for descriptive or interoperability purposes — to indicate that the corresponding integration exists or to identify the underlying service. All trademarks remain the property of their respective owners.

Some Fleetiqo features rely on official public APIs or developer programs offered by third parties (Turo's email notifications via Gmail/Outlook, Tesla Fleet API, Polar's and Stripe's payment infrastructure, etc.). Those integrations are implemented under each provider's public terms; we do not represent that they constitute a formal partnership.

22. Contact Information

For questions about these Terms, please contact us:

• Legal entity: Fleetiqo, LLC, a Delaware limited liability company
• Registered address: 1130 Ogletown Road, Ste #2, Newark, DE 19711, USA
• General support: support@fleetiqo.com
• Legal / contracts: legal@fleetiqo.com
• DMCA notices: dmca@fleetiqo.com
• Privacy: privacy@fleetiqo.com
• Website: https://fleetiqo.com

23. Hardware purchases

This section applies when you buy physical goods from Fleetiqo — GPS trackers, harnesses, cables, SIM plans and accessories (“Hardware”). It supplements the rest of these Terms; where the two conflict on a question about goods, this section governs.

23.1 Order acceptance and pricing

Your order is an offer to buy. A contract forms when we accept it, which happens when we dispatch the goods — not when payment authorises. We may decline or cancel an order (with a full refund) for stock, pricing errors, suspected fraud, or where we cannot lawfully ship to your address. Prices shown exclude sales tax and any duties; tax is calculated at payment.

23.2 Shipping, title and risk

We currently ship to the United States and Canada only. Delivery estimates are estimates, not guarantees. Title to the Hardware and the risk of loss or damage pass to you on delivery to the address you gave us. If a parcel arrives visibly damaged, tell us within 7 days so we can claim against the carrier.

23.3 Acceptance and inspection

Please inspect the Hardware on arrival. Report anything missing, wrong or damaged through fleetiqo.com/orders/returns. Do not ship anything back before we issue a return authorisation (RMA) number and a label.

23.4 Warranty

Hardware carries a 12-month limited warranty against defects in materials and workmanship from the date of delivery, set out in full in section 11 of our Refund Policy. Except for that warranty and any rights you have under mandatory consumer law, the Hardware is supplied “as is” and we disclaim all other warranties, including merchantability and fitness for a particular purpose, to the fullest extent the law allows.

23.5 Installation and vehicle safety

You are responsible for installing the Hardware correctly and lawfully. Hardwired units should be fitted by a qualified installer. We are not liable for damage caused by incorrect installation, wiring outside the stated voltage range, or interference with a vehicle’s electrical or diagnostic systems. Installing a tracker may affect your vehicle’s warranty — check with the manufacturer.

23.6 Lawful use and notice to drivers

Tracking a vehicle you do not own, or tracking a person without a lawful basis, is illegal in many jurisdictions. You are solely responsible for giving renters, drivers and employees whatever notice or consent the law where you operate requires, and for complying with rental-platform rules on tracking devices. We may suspend service for use we reasonably believe to be unlawful.

23.7 Connectivity

A tracker reports over cellular networks we do not operate. Included SIM plans carry a finite data allowance and term; once either is exhausted the device stops reporting until the plan is renewed or a replacement SIM is fitted. Gaps in cellular or GPS coverage are not a defect and are not covered by the warranty.

23.8 Export and regulatory restrictions

The Hardware contains cellular radio equipment subject to export control and radio certification rules. You may not export, re-export or carry it into any jurisdiction prohibited by US law or where the device is not certified for use, and you may not resell it into such a jurisdiction. You confirm you are not a restricted party under applicable sanctions programmes.

23.9 Limitation for physical goods

To the fullest extent permitted by law, our total liability arising from the sale of Hardware is limited to the amount you paid for the item in question. We are not liable for indirect or consequential loss, including vehicle theft or loss of hire income, arising from a device failing to report. A GPS tracker is a supplemental aid, not a security guarantee — see section 20. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.