Refund Policy

1. Overview

This Refund Policy describes when and how you can request a refund for a Fleetiqo subscription. It applies to all paying customers of Fleetiqo, LLC ("Fleetiqo", "we", "us"). This policy is incorporated into our Terms of Service.

We want you to feel comfortable trying Fleetiqo. New users who sign up on the web get a 14-day free trial before the first charge, and every monthly charge carries a 7-day refund window described below. Hardware bought from the shop is covered separately, in sections 11 to 13.

2. 7-day prorated refund

You may request a refund for any monthly subscription charge within 7 calendar days of the charge date. The refund is prorated for the unused portion of that billing period, calculated as follows:

• We count the number of days remaining between the date your refund request is received and the end of the current billing period.
• We refund (days remaining ÷ days in billing period) × amount charged, rounded to the nearest cent.
• Your subscription is cancelled at the time of the refund and you retain access through the date of the refund request.

Example. You are charged $49 on the 1st of a 30-day month and email us on the 8th. 22 days remain in the period, so the refund is 22 ÷ 30 × $49 = $35.93. The remaining $13.07 covers the 8 days you used the Service.

Refunds are returned to the original payment method (card via our Merchant of Record, Polar, or via Stripe; or Apple ID for in-app purchases — see Section 5). Processing typically takes 5–10 business days depending on your bank.

3. After the 7-day window

After 7 days, the charge for that billing period is considered earned and is not refundable, except where mandatory consumer law requires otherwise (Section 5). You can still cancel at any time to prevent the next charge — cancellation is immediate and you keep access until the end of the current period.

For very large or annual prepayments, a different refund schedule may apply where stated on the order page; in those cases the order page controls.

4. What is not refundable

• Fees already refunded under a prior request for the same billing period.
• Charges resulting from your failure to cancel before an auto-renewal, more than 7 days after the renewal charge.
• Add-ons or third-party fees (Polar or Stripe processing fees on refunded transactions are absorbed by us; third-party SaaS fees that you owe to Polar, Stripe, Twilio, Apple, etc. are not within our control).

5. Mandatory consumer-law rights

Where local law grants you a refund right stronger than this policy, that law applies. Nothing in this Refund Policy waives a non-waivable consumer right.

• EU / EEA / UK consumers: the 14-day right of withdrawal under Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013 applies when the Service has not yet been performed. If you begin using the Service during the withdrawal period, you consent to performance and lose the withdrawal right for the portion already performed.
• Brazil: 7-day right of repentance under Article 49 of the Consumer Defense Code.
• Apple App Store / Google Play purchases: refunds for in-app subscriptions are issued by Apple or Google under their own refund policies. We do not have access to your Apple ID transactions and cannot refund them directly. Use reportaproblem.apple.com or your Google Play order history. We are happy to support your request to the platform.
• Any other mandatory consumer-protection law in your country, state, or province that grants a non-waivable refund right.

6. Service-outage refunds

If a prolonged Fleetiqo-side outage materially prevented you from using the Service for a paid period, we may issue a discretionary credit or refund beyond the 7-day window. Contact support with the dates and a short description; we review against our incident history at /status and respond within 5 business days.

7. How to request a refund

Email support@fleetiqo.com from the email address associated with your account and include:

• The date of the charge you want refunded.
• The last 4 digits of the card charged (helps us locate the transaction).
• A short reason — we ask only to improve the Service; it does not gate the refund within the 7-day window.

We respond within 5 business days. Approved refunds are issued the same day via our Merchant of Record (Polar) or Stripe; bank settlement typically takes 5–10 additional business days.

8. Chargebacks

If you have a billing concern, please contact us before filing a chargeback — we resolve most issues within a few business days. Chargebacks filed without prior contact may result in suspension of the affected account pending resolution, but we will always honor a valid refund request that meets this policy.

9. Changes to this policy

We may update this Refund Policy. Material changes (anything that reduces a customer's refund entitlement) take effect 30 days after we email registered customers. Charges processed before the effective date remain governed by the policy in effect at the time of the charge.

10. Contact

• Refund requests: support@fleetiqo.com
• Billing disputes: support@fleetiqo.com
• Legal entity: Fleetiqo, LLC, 1130 Ogletown Road, Ste #2, Newark, DE 19711, USA

11. Hardware warranty

Every GPS tracker, harness, cable and accessory sold by Fleetiqo carries a 12-month limited warranty against defects in materials and workmanship, running from the date the parcel is delivered to you. This warranty is separate from, and additional to, any refund entitlement described above.

What the warranty covers

• A unit that never powers on or never reports a position (dead on arrival).
• A unit that stops reporting during the warranty period through no external cause.
• Manufacturing faults: failed solder joints, a cracked housing out of the box, a defective SIM.
• Cables, harnesses and connectors that fail under normal, correctly-installed use.

What the warranty does not cover

• Physical damage from a crash, fire, flood, or a vehicle wash with the unit exposed.
• Damage from incorrect installation, reversed polarity, or wiring outside the stated voltage range.
• A unit that has been opened, modified, re-flashed or had its casing or labels removed.
• Theft or loss of the unit, or removal by a renter or third party.
• Gaps in cellular or GPS coverage. The tracker depends on networks we do not operate; no-coverage areas are not a hardware defect.
• Consumable data: once the included 10-year SIM plan's data allowance is exhausted, that is not a warranty event.
• Normal cosmetic wear.

What we will do

For a valid warranty claim we will, at our option, repair or replace the unit, or refund the price paid for it if we cannot do either. Replacement units carry the remainder of the original 12-month term, or 90 days from the replacement shipping, whichever is longer. We pay shipping both ways on a confirmed warranty fault.

How to claim

Open a case at fleetiqo.com/orders/returns with your order number and the email you used at checkout, or email support@fleetiqo.com. Tell us what the unit does and does not do; photos of the installation help. We answer within one business day. Do not ship anything back before we send you a return label — an unannounced parcel cannot be matched to your order.

This warranty is offered by Fleetiqo, LLC and does not affect your statutory rights as a consumer, including the rights described in section 5 above.

12. Returning hardware (RMA)

All hardware returns — warranty claims and otherwise — go through a return merchandise authorisation (RMA). You get a case number of the form RMA-2026-XXXXXX; write it on the outside of the box.

1. Open the case at fleetiqo.com/orders/returns using your order number and checkout email.
2. We review it and email you within one business day.
3. If the return is accepted, we email a prepaid return label. Wait for it — parcels sent without a label and case number cannot be matched to an order.
4. Once the unit reaches us we inspect it and, where a refund is due, issue it to the original payment method within 5–10 business days.

Return hardware complete: the unit, cables, and anything else that came in the box. Missing accessories are deducted from any refund at their list price.

Refund eligibility for shipped hardware is governed by section 13 (30-day returns), by section 11 (defects), and by your statutory rights in section 5. If any of them conflict for your jurisdiction, section 5 prevails.

13. 30-day hardware returns

You have 30 days from delivery to return a GPS tracker, harness, cable or accessory for a full refund of the item price, provided it is unopened and undamaged: the manufacturer's seal intact, nothing installed in a vehicle, nothing activated, and the packaging in resalable condition.

• Start the return through the RMA process in section 12 — the 30 days are counted against the date you open the case, not the date the parcel reaches us.
• Return everything that came in the box. Missing accessories are deducted from the refund at their list price.
• Original shipping is refunded only where your local law requires it; return shipping on a change-of-mind return is yours.
• A unit that has been opened, installed, activated or damaged is outside this window. It may still be covered by the 12-month defect warranty in section 11 — that is a different entitlement and it does not require an unopened box.
• After 30 days, change-of-mind returns are not accepted. Defect claims continue for the full 12 months.

Approved refunds go back to the original payment method within 5–10 business days of the unit reaching us and passing inspection.