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/#negative review reply

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#negative review reply

1 article with this tag

Customer Experience6 min read·Apr 24, 2026

How to Handle Negative Turo Reviews From Guests Who Are Just Wrong

Sometimes a guest leaves a 2-star review that's factually inaccurate or completely unfair. Here's how to respond professionally — and how to minimize the damage.

Marie Fontaine

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Download on theApp Store

Product

  • Features
  • Booking Website
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  • Integrations
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Orders

  • Track your order
  • Start a return
  • Hardware warranty
  • Shipping & returns

Resources

  • Help Centre
  • Blog
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  • Compare
  • ROI calculator
  • Who uses Fleetiqo
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  • Press kit
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  • Cookie Policy
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