Category
9 articles in this category
Sometimes a guest leaves a 2-star review that's factually inaccurate or completely unfair. Here's how to respond professionally — and how to minimize the damage.
The 5-star Turo experience isn't about grand gestures. It's about getting the basics consistently right. Here's exactly what guests remember when they leave a perfect review.
A guest says the damage was already there. You know it wasn't. Here's how to fight a false damage claim with the documentation that wins.
Guest perspective flipped: here's what renters repeatedly say they wish hosts had told them upfront — and how providing this information turns good trips into great reviews.
Your car comes back looking like a fast food restaurant exploded in it. Here's how to handle it professionally, charge fairly, and protect your future bookings.
You've prepped the car, you're at the pickup location, and the guest is nowhere to be found. Here's how to handle a Turo no-show professionally and protect your income.
Reviews are a two-way street on Turo. Here's how to write reviews that add value — and how to respond to negative reviews without making things worse.
The clock is ticking, your next guest is arriving soon, and the current renter has gone silent. Here's the step-by-step on what to actually do.
Some guests are just... a lot. Here's how to handle difficult renters professionally, protect your business, and still end up with a 5-star review.
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