Privacy Policy

Effective Date: October 14, 2025

Last Updated: October 14, 2025

1. Introduction

Welcome to Fleetiqo ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management software platform and related services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

  • Register for an Account: Name, email address, company name, phone number, billing address, and payment information
  • Use Our Services: Vehicle information (VIN, make, model, year), rental data, maintenance records, financial information, and documents you upload
  • Contact Us: Any information you provide when you contact our support team or communicate with us
  • Participate in Surveys: Feedback, opinions, and other information you choose to provide

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

  • Usage Data: Pages viewed, features used, time spent on pages, click data, and other usage statistics
  • Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, including:

  • Turo Integration: Rental bookings, calendar data, earnings, and renter information (with your authorization)
  • Payment Processors: Transaction details and payment status from Stripe
  • Vehicle Data Services: VIN decoding, vehicle specifications, market values, and recall information from NHTSA, Kelley Blue Book, and Black Book APIs

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To operate, maintain, and improve our platform and deliver the features you request
  • Process Transactions: To process your subscription payments and manage your billing
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues
  • Communications: To send you service-related emails, updates, security alerts, and administrative messages
  • Analytics and Improvements: To analyze usage patterns, optimize performance, and develop new features
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Marketing: With your consent, to send you promotional materials and information about new features (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), cloud hosting, email delivery, and analytics
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity
  • Legal Requirements: When required by law, court order, or government request, or to protect our rights, property, or safety
  • With Your Consent: When you explicitly authorize us to share your information with third parties
  • Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure data storage with access controls and authentication
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing of your information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)

To exercise these rights, please contact us at privacy@fleetiqo.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Types of Cookies We Use:

  • Essential Cookies: Required for the platform to function properly
  • Analytics Cookies: Help us understand how users interact with our Services
  • Preference Cookies: Remember your settings and preferences

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information (subject to exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@fleetiqo.com or call us at the number provided on our contact page.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7 above. Our legal basis for processing your information includes:

  • Contract Performance: Processing necessary to provide our Services
  • Legitimate Interests: Processing for our legitimate business interests
  • Consent: Processing based on your explicit consent
  • Legal Obligation: Processing required by law

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if you have an account)
  • Displaying a prominent notice on our platform

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fleetiqo
Email: privacy@fleetiqo.com
Support: support@fleetiqo.com
Website: https://fleetiqo.com

16. Data Protection Officer

For matters related to data protection and privacy compliance, you may contact our Data Protection Officer at: dpo@fleetiqo.com

This Privacy Policy was last updated on October 14, 2025. We are committed to protecting your privacy and handling your data with care and transparency.